Terms & Conditions
Terms of service
By renting a garment from Hired By Phe, you agree to the following terms:
I acknowledge the recommended hire timeframes and postal guidelines provided by Hired by Phe to ensure my item arrives and is returned on time.
I accept the refund and cancellation policy, which includes cancellation fees and the option of store credit under eligible circumstances.
I understand that hired garments may show slight signs of wear from previous use and that all items are carefully checked and described prior to dispatch.
By completing my booking, I confirm I’ve read and understood these terms in full, and agree to comply with them throughout my hire period.
Refund policy
Returns:
In-Person Returns
Garments must be returned during Hired by Phe’s scheduled pick-up and drop-off hours. If your return date falls on a day we’re closed (e.g. Sundays or Public Holidays), your item will be due the next business day.
Contactless Returns
After-hours returns may be arranged in advance at an agreed drop-off point. Please contact us to confirm location and instructions prior to your return.
Postal Returns
When returning your hire via post, please use the prepaid return satchel and label included in your order, unless alternative arrangements have been made.
If using a different Express Post label, you must notify hirebyphe@gmail.com and provide your tracking number. If an item is lost during return and tracking was not supplied, the customer will be held liable for replacement.
Refunds:
we do not offer refunds for any reason, including a change of mind or if your event is cancelled or rescheduled. Instead, we offer store credit to the full value of your hire, with no expiry date.
If you're unsure about sizing, feel free to reach out before booking. We can provide detailed sizing guidance and extra photos upon request.
Should you collect and keep the garment for the hire period but decide not to wear it, please note that a full credit will not be provided. In some cases, we may offer a 50% store credit, at our discretion.
Shipping policy
Shipping:
Postal orders are dispatched Monday to Friday only. Orders placed over the weekend will be processed on the next business day.
Last-Minute Orders: Any booking placed less than 3 days before your event is considered last-minute. In these cases, Hired by PHE is not responsible for delays caused by Australia Post.
If your parcel arrives late or doesn’t arrive in time, no refunds will be issued. A store credit (excluding postage)may be offered, subject to review.
Postage:
We use Australia Post Express, with delivery usually taking 1–2 business days to metro areas. For regional or interstate orders, we recommend placing your order at least 5 days before your event and choosing an 7-day hire to allow for postage delays.
Orders placed before 1pm (Mon–Fri) will be dispatched the same day.
Orders placed after 1pm on weekends will be dispatched the next business day.
Once your parcel is lodged, delivery times are outside our control, so we recommend booking early for peace of mind.